Shenzhen Dimusheng Energy Technology Co. Ltd
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FAQ（Common problem）
  • FAQ on home charging
  • Q&A on working charging
  • Public Charging Q&A
  • Security Q&A
  • 1

    Installation problems of the charging post

  • Installation problems of the charging post may include wrong connection of power lines, poor fixing, etc. It is recommended to read carefully before installation. It is recommended to read the installation manual of the charging post carefully before installation and to ask a professional to carry out the installation.

  • 2

    Problems with the network connection of the charging post

  • Problems with the network connection of the charging post: Problems with the network connection of the charging post may result in the remote monitoring and control functions not working properly. It is recommended to check if the network connection is stable and make sure the router or network device connected to the charging post is working properly.

  • 3

    The charging post cannot connect to the vehicle normally

  • the charging post cannot connect to the vehicle may be caused by problems such as poor contact with the plug or faulty vehicle interface. It is recommended to clean the plug and vehicle interface and check for damaged or loose parts.

  • 4

    Charging deviation

  • Charging deviation may be caused by inaccuracy of the metering system of the charging post, it is recommended to check and calibrate the metering system of the charging post regularly to ensure that the charging amount is displayed accurately.

  • 5

    Slow charging speed

  • Slow charging speed may be due to insufficient power supply, it is recommended to check whether the home electrical system meets the power demand of the charging post, if insufficient, you can upgrade the electrical system or choose a higher power charging post.

  • 1

    Can I track my energy usage for each session?

  • Yes. The EVSE Link Charge mobile app can show a real time energy usage in kWh. Also, you can go to Record to ind all your charging records with energy details.

  • 2

    Why does charger keep charging my car during non-scheduled hours?

  • In order to prevent some models that do not support scheduled charging from entering deep sleep mode during the non-scheduled period and cannot be woken up when it is time for charging, EVSE Link charger will charge your car to keep it awake at a very low charging rage.

  • 3

    What size circuit breaker do I need for my EVSE Link charger?

  • EVSE Link charger doesn’t have a circuit breaker built-in. To reduce the risk of ire, make sure to connect your charger to a circuit with a branch circuit over current protection of 125% of the selected max amperage setting of the device in accordance with local codes and ordinances. So if you have the 40A version of EVSE Link charger, you’ll need a 50A breaker, and if you have the 48A version, a 60A breaker will be needed.

  • 4

    Can I use EVSE Link Charger without Wi-Fi?

  • You must need Wi-Fi connection to set up your charger for theirst time. After setup, if your network is down or disconnected, EVSE Link charger will still charge your car on schedule. If you need to charge sooner, use the RFID card to start charging your vehicle right away.

  • 1

    Limitations on the use of the charging post

  • Different charging posts may have different limitations on the use of the charging post, such as maximum power, maximum current, etc. It is recommended to understand the charging post before purchasing it. It is recommended to understand the usage limitations of the charging post before purchasing it and ensure the compatibility between the vehicle and the charging post.

  • 2

    Do public chargers work with all EV models?

  • Most public chargers work with most EV models and have standard charging ports such as CHAdeMO, CCS and Type 2, however, some older EV models may not be compatible with some of the newer chargers. For this reason, it is recommended that you confirm your vehicle's compatibility with the charging post before using a public charging post.

  • 3

    What is the charging speed of public chargers?

  • Charging speeds for public charging posts vary and are usually based on the type and power of the charging post. For example, fast chargers (DC) provide faster charging while slow chargers (AC) take longer to charge. In general, fast charging posts are good for long trips, while slow charging posts are good for long stays such as parking lots.

  • 4

    How to find nearby public charging stations?

  • Users can find nearby public charging stations through mobile apps, map navigation systems, or charging station operators' websites. These platforms usually provide real-time information on the location and status of the charging posts, including availability, usage, etc.

  • 1

    How to prevent the cable of the charging post from being damaged?

  • In order to prevent damage to the cables, you should keep the cables of your charging piles in a safe place and avoid running over, bending or pulling the cables with heavy objects. Care should also be taken to prevent damage to the cables from pets and children playing with them.

  • 2

    How to deal with charging post failure?

  • If the home charging post malfunctions, you should stop using it immediately and do not disassemble or repair it privately. You should contact the charging post supplier or professional maintenance personnel for overhaul and repair.

  • 3

    In what kind of environment will the Home Charger be safer to use?

  • The Home Charger should be used in a well-ventilated, dry environment with no open flames or flammable substances, away from water sources and places with high humidity to ensure the safety of use.

  • 4

    Can the charger be left plugged into an outlet for long periods of time?

  • The charger can be left plugged into an outlet for long periods of time, but it is recommended that it be unplugged when not in use to save energy and prevent leakage.